Category Archives: IT Strategy/Transformation
The joy of software licensing on the desktop
One of the joys of working as a manager of desktop and laptop systems is[...]
Service management best practice. Is your future really in a book?
Whenever IT best practice for service management gets a mention, we tend to think of[...]
It’s the data that drives us. An alternative view of software rationalisation and retirement.
In business, the phrase ‘change is constant’ may be a tad overused but it is[...]
Using systems management tools in IT security
Every IT professional recognises the importance of securing the IT systems that are now at[...]
But is that really cloud? Check out this survey
Some have accused me of being a cloud computing sceptic, and it’s true that I[...]
But is that really cloud computing?
By Dale Vile The term ‘cloud computing’ is in routine use within the IT industry.[...]
IT governance: Making the case without cutting your throat
‘IT governance’ sounds like a grandiose idea, but what is it? In simplest terms, it’s[...]
What’s in store for availability management?
Roughly speaking, availability management is what your organisation does to ensure IT services stay up[...]
Search: What are you looking for?
By Martin Atherton In the very real world of business IT, the concepts, topics and[...]
Building high availability into IT
What does ‘high availability’ actually mean in the context of IT today? We’ve written elsewhere[...]
Mobile users and personal devices
Business today is a very different beast to that of just five years ago, and[...]
Managing the distributed workforce
While the principles of managing a distributed workforce may not have changed much, user expectations[...]
Organisational change and IT
It is great to theorise about all the good things IT can bring. Indeed, a[...]
The IT management dashboard
Our research in the IT management domain has helped us establish a few basic truths.[...]
The user view of IT delivery
It would be odd to hear from an IT pro who didn’t have ‘demanding users’,[...]
Architecting for IT service delivery
A few years back I was involved in a project that turned out far more[...]
Supporting the teleworkers: Redux
The issue of providing IT support to home-based users always attracts a lot of responses[...]
Should all hard drives be encrypted?
Given the origins of computing in the coding and decoding of messages, it’s fair to[...]
What does YOUR IT crystal ball say?
Here’s a question for you. Is change really afoot in the way your organisation ‘does’[...]
Change management in x86 server estates
Changes to the IT environment are the source of some of the biggest headaches for[...]
Is IT service delivery really changing?
The new world we’ve been hearing about for years is slowly drifting into focus. Globally[...]
Business Communications in Context
by Josie Sephton and Dale Vile The proliferation of communications channels has set expectations around[...]
Are CIOs ready to use cloud computing?
By Tony Lock Seldom in the history of IT have CIOs faced a marketing barrage[...]
What personality is your IT department?
Over the years I’ve spent quite a lot of time thinking about the idea of[...]