Insights and lessons from the sharp-end
Few would argue that software is now an integral part of the business landscape, but just how critical is it, and what are the consequences of it not running reliably? These questions and others were addressed in a recent study by Freeform Dynamics in which feedback was gathered from the IT vendor (software supplier) and enterprise customer communities. The results shed light on the importance of software reliability, as well as identifying strategies and tactics for minimizing software-related downtime. The study also provides insights into how suppliers and customers often need to work together more effectively in this area.
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Dale is a co-founder of Freeform Dynamics, and today runs the company. As part of this, he oversees the organisation’s industry coverage and research agenda, which tracks technology trends and developments, along with IT-related buying behaviour among mainstream enterprises, SMBs and public sector organisations.