Category Archives: Vendors & Service Providers

A CX perspective on the Contact Centre

Automation, AI and the transition to a new era

CIO perceptions of vendor AI marketing

With all the recent press coverage, it’s not surprising to see IT vendors clamouring to[...]

Time to sound the alarm as AI hype catches fire

One of the most worrying things that’s coming out of recent research

It’s time to look again at IT and Software Asset Management

In the realm of IT administration, it’s all too easy to get stuck in familiar[...]

An AI crash is coming: don’t let it drag you down

All the signs are there that an AI crash is coming: overinflated claims and dodgy[...]

But is that really Artificial Intelligence?

CIOs speak out on the validity of vendor AI claims

CIO Priorities and Interests 2023

Reflecting on 2022 and looking ahead to 2023

Just because it’s innovative, doesn’t make it good!

One of my hobbyhorses at the moment is how words and adjectives that ought to[...]

Are tech vendors pulling their weight on fixing fragmented IT?

Many organisations have silo’d data and fragmented IT systems, but

VMware’s breadth and depth impresses, but is it still a safe bet?

At the recent VMware Explore conference in Barcelona

IT investment reality check

5 things every technology marketing person needs to know about IT budgeting and decision-making

Engaging for success

It takes more than a good product

What’s up with Google’s plan to supplant SMS and drive mobile e-commerce?

Ask most people what RCS stands for, and you’ll probably get a blank look.

Got a strong story to tell? Don’t settle for a place in the chorus

Have you lost your voice? Or is the market just not hearing you?

Is it a Suite, Package, Bundle or Platform?

People have been selling collections of products and tools for centuries, and with the advent[...]

Where vendors too often go wrong: SMBs need enterprise-grade IT too

For far too long now, many vendors seem to have assumed that the IT requirements[...]

So many ways to pay for IT

Which best suits your needs?

EDSFF: a new standard for enterprise SSDs

Bringing NMVe up to date with the needs of the data center

Remember when cloud was going to kill the IT channel?

Throwback Thursday: taking a regular stroll in the Freeform Dynamics archives. 

Why I’m uneasy about the Salesforce Slack acquisition

Analyst Opinion: Most coverage on the Salesforce acquisition of Slack has focused on the industry[...]

Seeking storage flexibility, scalability and automation

Can Software Defined Storage provide some answers?

It is time to reconsider Server Based Storage

What you thought you knew about storage has changed