Category Archives: Vendors & Service Providers
A CX perspective on the Contact Centre
Automation, AI and the transition to a new era
CIO perceptions of vendor AI marketing
With all the recent press coverage, it’s not surprising to see IT vendors clamouring to[...]
Time to sound the alarm as AI hype catches fire
One of the most worrying things that’s coming out of recent research
It’s time to look again at IT and Software Asset Management
In the realm of IT administration, it’s all too easy to get stuck in familiar[...]
An AI crash is coming: don’t let it drag you down
All the signs are there that an AI crash is coming: overinflated claims and dodgy[...]
But is that really Artificial Intelligence?
CIOs speak out on the validity of vendor AI claims
CIO Priorities and Interests 2023
Reflecting on 2022 and looking ahead to 2023
Just because it’s innovative, doesn’t make it good!
One of my hobbyhorses at the moment is how words and adjectives that ought to[...]
Are tech vendors pulling their weight on fixing fragmented IT?
Many organisations have silo’d data and fragmented IT systems, but
VMware’s breadth and depth impresses, but is it still a safe bet?
At the recent VMware Explore conference in Barcelona
IT investment reality check
5 things every technology marketing person needs to know about IT budgeting and decision-making
Engaging for success
It takes more than a good product
What’s up with Google’s plan to supplant SMS and drive mobile e-commerce?
Ask most people what RCS stands for, and you’ll probably get a blank look.
HP Inc’s Poly opportunity: look beyond devices and software to a real collaboration strategy
Could its takeover of workspace collaboration specialist Poly
Got a strong story to tell? Don’t settle for a place in the chorus
Have you lost your voice? Or is the market just not hearing you?
Is it a Suite, Package, Bundle or Platform?
People have been selling collections of products and tools for centuries, and with the advent[...]
Where vendors too often go wrong: SMBs need enterprise-grade IT too
For far too long now, many vendors seem to have assumed that the IT requirements[...]
So many ways to pay for IT
Which best suits your needs?
EDSFF: a new standard for enterprise SSDs
Bringing NMVe up to date with the needs of the data center
Remember when cloud was going to kill the IT channel?
Throwback Thursday: taking a regular stroll in the Freeform Dynamics archives.
Why I’m uneasy about the Salesforce Slack acquisition
Analyst Opinion: Most coverage on the Salesforce acquisition of Slack has focused on the industry[...]
Seeking storage flexibility, scalability and automation
Can Software Defined Storage provide some answers?
It is time to reconsider Server Based Storage
What you thought you knew about storage has changed