Remote workers need support and training. The IT department needs to secure their devices and fix them when they go wrong. Consumer devices need to be integrated, and business systems need to be re-engineered.
But that’s not all. Research shows that remote working demands a whole new set of skills from the staff – time management, decision-making and team-working. Poor communications tools can spread frustration and confusion. The result is that the flexible organisation can be less efficient than traditional companies, not more.
You can’t solve these problems overnight, but you can put the systems in place to make sure they don’t give you a collective headache. How does the IT department build the perfect flexible worker?