Business people often complain that the IT department is not keeping up with their needs. We hear this all the time in our research and consulting activity, and the perceived gap is increasing. This usually isn’t because of any actual deterioration in the level of service and capability delivered. More often than not it’s down to increasing user expectations.
Dale is a co-founder of Freeform Dynamics, and today runs the company. As part of this, he oversees the organisation’s industry coverage and research agenda, which tracks technology trends and developments, along with IT-related buying behaviour among mainstream enterprises, SMBs and public sector organisations.