The workplace has always been the visible face of change, shifting between evolution and revolution and varying by country, industry and job role. In the modern era, the knowledge worker has typically driven business productivity and value creation within the organisation, but digital transformation is now disrupting workforce stereotypes.
Driven by innovation in mobile devices, cloud services and new application delivery models, digital transformation is changing the way that organisations sense and respond to change. In some organisations, manual workers are just as likely to interact with digital business systems as are knowledge workers, and sales and service workers are likely to be the most frequent users of digital communication and collaboration technologies.
A recent study of managers and CEOs shows that business professionals are increasingly involved in shaping the digital workplace, and this in turn is reshaping the products, services, and customer experiences that organisations deliver.
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