A Business Management Perspective
Regardless of the size of your organisation, the chances are that IT has become a fundamental part of your business. Making sure users are properly supported in their use of IT is therefore very important. But how well is your IT department doing in this area and what are the opportunities for optimising the delivery of IT support services? This report considers these questions and others based on an online research study completed in mid 2006.
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Dale is a co-founder of Freeform Dynamics, and today runs the company. As part of this, he oversees the organisation’s industry coverage and research agenda, which tracks technology trends and developments, along with IT-related buying behaviour among mainstream enterprises, SMBs and public sector organisations.