We want flexibility but, if we’re not careful, we get governance confusion as well. In your organisation, is it clear who is responsible and accountable for service delivery? Because most IT departments today are responsible for one or more services over which they have little control. They might not even know the services exist.
Dale is a co-founder of Freeform Dynamics, and today runs the company. As part of this, he oversees the organisation’s industry coverage and research agenda, which tracks technology trends and developments, along with IT-related buying behaviour among mainstream enterprises, SMBs and public sector organisations.