By Dale Vile
The consideration of Return on Investment (ROI) understandably increased during the downturn. In line with this, IT vendors have spent a lot more time talking about it and some even provide financial models to help customers assess it. While all this seems eminently sensible, however, we must be careful not to get too carried away, as coming up with valid and meaningful ROI cases is more difficult than many people acknowledge…….
Dale is a co-founder of Freeform Dynamics, and today runs the company. As part of this, he oversees the organisation’s industry coverage and research agenda, which tracks technology trends and developments, along with IT-related buying behaviour among mainstream enterprises, SMBs and public sector organisations.
Have You Read This?
A CX perspective on the Contact Centre
Automation of SAP Master Data Management
Tackling the software skills crunch
Standardized solution implementation services
IT Financial Management Revisited
The global information access opportunity
The IT Transformation Imperative
From multiple clouds to multi-cloud