The Economic Downturn and IT Service Delivery

by Tony Lock

The economic outlook for many organisations has taken a decidedly frosty turn, as the figure below confirms. So the immediate debate now becomes just how severe and enduring the economic squeeze will be. It is likely that the majority of IT departments will be impacted to one degree or another over the coming year or two. Indeed, recent Freeform Dynamics research [1] suggests that while IT professionals are not panicking, four out of five acknowledge the likelihood of IT investments being hit………

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