By Tony Lock
If one were to believe even a tenth of the marketing messages that are thrown out by IT vendors, the quality of IT services delivered inside organisations today are horribly expensive, poorly delivered and way too inflexible. They often follow up by stating that business people want IT to shape up or bring in the cloud, whatever that might be. Luckily for people generally inside IT and, more importantly the vast majority of their users, reality is somewhat different………
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