The influence of IT in everyday business operations continues to increase. Until a few years ago business operations could be conveniently split between those that involved computer systems somewhere in…
Here’s a direct question on this (hopefully sunny) day. Do you, or does anyone in your organisation, know precisely how much money you spend on PC support? In principle, this…
When it comes to business process modelling and optimisation, it’s easy to get bogged down in the buzzword soup. When you cut through the jargon, however, it all comes down…
by Dale Vile and Tony Lock Against the backdrop of an increasingly fast moving and interconnected trading environment, with renewed pressure on operational efficiency as a result of economic uncertainty,…
We know from numerous research studies that, while there are indeed ‘bad guys out there’, in most instances the causes of downtime are far more mundane – application failure, connectivity…
The results are in from our latest mini-poll, and they are pretty conclusive – even if we take into account that removing users altogether is not an option. The top…
With the rapid development of service desk ‘self help’ tools and the even faster adoption of ‘community’ web sites by many users to help them work things out is the…
As everyone working in IT support knows, the job would be so easy if it wasn’t for hardware and software problems getting in the way. Oh, and of course the…
By Josie Sephton Cloud really is the new black, and it is hard to get through the day without seeing reference to the various aspects of this new nirvana, in…
Mainstream-ready VoIP offerings are becoming more widely available, with greater flexibility around options and more clarity around the benefits that VoIP can bring to the business. In this new world…
Since desktop PCs first entered the world of business, IT managers and help desk staff have struggled for years to keep the machines running. And as anyone involved in IT…
Once upon a time, the boundaries of IT management were fairly straightforward. All your customers were inside the company and exchanging digital information with the outside world was highly controlled,…
by Dale Vile and Jon Collins One of the hottest topics in the IT industry at the moment is virtualization, particularly in relation to the x86 servers that have so…
by Martin Atherton and Jon Collins It is early days for virtualisation in the desktop realm, but already there are some important lessons to be learned from organisations which have…
Jon Collins and MessageLabs’ Paul Wood examine some of the current threats we all face, and the avenues we should consider to help achieve greater levels of protection. They cover…
By David Tebbutt Don’t be afraid of social networking collaboration tools in the office. Your staff will use them at home, if not in the office, whether you like it…
By Josie Sephton Our increasing appetite for sending and receiving data on the move fuels ever increasing need for wireless connectivity. Wi-Fi access and mobile broadband are usual ways of…
There can be little doubt that the personal and domestic use of technology has had an impact on the way IT is used in a business context. This arguably started…
In this Webcast hosted by Tim Philips, Jon Collins talks to Microsoft’s virtualisation lead David Greschler about the lie of the land. It covers server and desktop virtualisation, asking how…
As enterprises move through their comms journey, should FMC still be on the cards, or has it been beaten to the budget post by other more compelling technologies? Fixed Mobile…
It has been very interesting watching Vodafone go through its journey over the past five or six years. From the delivery of relatively unsophisticated utility type services around telephony and…
Audience – IT & Business professionals Occasion – iPass breakfast briefing – March 2009 Presenter(s) – Josie Sephton View more presentations from Freeform Dynamics. To view full screen, click icon…
With the prospect of a conference call with Lotus today, I thought I’d better try (yet again) to get my head around the extensive and, as a non-user, confusing product…
