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Insurance through the Looking Glass

Customer-centric business in an increasingly digital world

Report/Paper published/updated November 2014

The Politics and Practicalities of End User Computing

Community Research Report

Report/Paper published/updated November 2014

The Democratization of IT Disaster Recovery

Executive Briefing Guide

Report/Paper published/updated September 2014

Information Management and Access in the Public Sector

The potential role of active archiving

Report/Paper published/updated August 2014

IT-Business Alignment Revisited

Accommodating increased user influence

Report/Paper published/updated August 2014

End User Computing:

A Management Perspective

Report/Paper published/updated June 2014

Controlling Application Access

What you need to know

Report/Paper published/updated May 2014

Controlling Application Access

A network security and QoS checkpoint

Report/Paper published/updated January 2014

Customer Data Quality in Context

A Business Perspective

Report/Paper published/updated November 2013

Managing Customer Data Quality

A View for IT Leaders and Architects

Report/Paper published/updated November 2013

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Featured Content

Freeform Announcements

A big Freeform Dynamics welcome to Richard Edwards, who has just joined us as Service Director and Distinguished Research Analyst. Richard has over 30 years of IT industry experience and has worked as an analyst for 13 of those years. He will help us boost our coverage of the workforce empowerment and productivity space, and will also steer some of our key service innovation activities.  
Please see here, for more on Richardís background, expertise and interests.