Consumerisation and User Centric IT Delivery

Consumerisation and User Centric IT Delivery

Within this area, we look at the unilateral acquisition (independently of IT) of equipment, software and services by departments and individuals; a growing trend as technology becomes more accessible and users become increasingly tech savvy. A key question we are researching here is how such activity can be enabled, monitored, managed and (where necessary) constrained to balance the interests of individual users with the needs of the overall business.

In parallel with the above, we are also investigating how user preferences can be better incorporated into IT related decision making, with a view to enhancing user satisfaction and business efficiency. The aim here is to reduce the perceived need for employees to make their own technology arrangements, which in turn promotes harmony and minimises complexity-related cost and risk.

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Creating more harmony around end user computing

Compromise is not a dirty word

Inside Track published December 2014

Rethinking desktop delivery

Time to break out of the Windows upgrade spiral?

Inside Track published December 2014

User flexibility without the risk

Don’t stumble into the responsibility void

Inside Track published December 2014

End User Computing Will Soon Be a Data Centre Challenge

Research shows ‘centralise and manage’ is the approach being adopted

Inside Track published November 2014

The Politics and Practicalities of End User Computing

Community Research Report

Report/Paper published November 2014

How much of your mainstream IT capacity does mobility consume?

It may be more than you think

Column/Blog Post published October 2014

The problem with archiving

Why email is a challenge

Video Bite published September 2014

User desires versus business needs

Striking the right balance

Column/Blog Post published September 2014

The IT vendor empathy gap

How well do IT suppliers really understand your needs?

Column/Blog Post published September 2014

Accommodating increased user influence

The need for balanced approach

Column/Blog Post published August 2014

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