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How much does desktop PC support actually cost?
The last bastion of obscurity in IT spend?
First published: February 2010
By Jon Collins
Do you, or does anyone in your organisation, know precisely how much money you spend on PC support?
In principle, this sound straightforward enough to answer – after all, isn’t it just about the desktops and laptops, and the software they run? But in our travels we have come across very few organisations that have a really good handle on PC support spend.
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