Published/updated: July 2008
by Jon Collins
While change is a certainty in business, some still struggle to harness it effectively
A recent study gathering feedback from 198 senior business and IT professionals in Europe confirmed that change is a fact of modern business life. Obvious, perhaps, but the research also revealed that despite the certainty of ongoing change, organisations vary immensely in their attitude to it and how well they are geared up to exploit or manage it. At one end of the spectrum we see those using continuous improvement and more disruptive change to actually drive business advantage. In organisations of this kind, change is a tool or even a weapon. At the other extreme we have resistors of change who too often put off the inevitable until upheaval is forced upon them.
Harnessing change goes hand in hand with a service oriented approach to business
Consolidation and rationalisation of functional and departmental structures have often been justified in terms of cost savings and efficiency. When going down this route, however, if attention is paid to the proper decoupling of functions and the precise definition of how they interact, the natural result is a more flexible and responsive service oriented approach to business. The principle of service orientation is thus well accepted in business management circles, particularly in organisations with a positive attitude to change. Indeed three quarters of organisations who use change for competitive advantage document parts of their business in a service oriented manner.
A focus on services also enhances IT’s ability to engage and align with the business
When we look at how service orientation is applied within the IT department, we see the same correlations in terms of flexibility and responsiveness, as we do on the business side of the house. It is perhaps unsurprising then, to discover that a co-ordinated approach between business and IT which considers technology in terms of value rather than cost, also goes hand in hand with business characteristics such as a positive change culture and management style.
A service oriented approach to architecting systems also enhances responsiveness
When we look at the technology dimension a little more closely, it is clear that the concept of service orientation that enables organisational flexibility at a business level is also starting to be applied to the design and construction of IT systems. In this context, the term ‘Service Oriented Architecture’ (SOA) is used to describe the same principles of compartmentalisation, decoupling of functional units, and clear definition of interfaces between operational elements that are already very familiar to many business people. And the impact is very similar too according to the research, in that IT departments adopting the SOA approach appear to be more flexible, responsive and better able to maintain alignment with business priorities and practices.
Lessons can be learned from those leading the way
Within this report, we further explore the above findings, then go on to look at how lessons can be learned from the behaviour of those at the forefront of the move to a more harmonious Service Oriented approach with respect to managing both the business and IT for competitive advantage.
This report is free of charge. Click above to download the PDF or view the interactive e-document.
If you experience any problems during this process please contact us at;
email@example.com or call +44 (0)1425 626501 / 620008
By Tony Lock
VMware Virtual Volumes (VVOLs) are due to be released in 2015 and have been designed to help streamline deployment, make ongoing administration of VMs more straightforward, and to allow each VM to be managed individually. ...more
By Dale Vile
With the flash storage market developing rapidly it’s important to understand the nature of the technology. This paper looks at the role of flash storage in the modern data centre and examines some of the practicalities you need to consider when evaluating options. ...more
By Dale Vile
By Dale Vile
Creating a more customer centric business environment has historically been hard to achieve. In this paper, we will examine how technology and market trends, together with changes in the regulatory landscape, are elevating the status of customer centricity from ‘aspirational ideal’ to ‘business critical imperative’. ...more
By Dale Vile, Tony Lock, Jack Vile
With the phenomenal rise in the adoption of smartphones, tablets and other desirable devices, many pundits predict that the direction of corporate IT will increasingly be defined by end users. But does this make sense? ...more
By Dale Vile & Tony Lock
If it has been a while since you thought about your DR measures, or a review has been prompted by a risk assessment, compliance audit, actual disaster or some other scare, it’s worth taking some time to understand what can be achieved in light of important changes that have taken place over the past few years. ...more
By Tony Lock
With the advent of digitisation, all public sector environments generate and capture a significant amount of electronic data. Against this background, this paper explores how to manage costs and risks while meeting these changing needs through ‘active archiving’. ...more