Joining the dots of business communications
The need for a balanced and coordinated approach

First published: January 2009

by Dale Vile

IT and communications vendors are positioning unified communications very heavily at the moment, but there are no magic bullets. Success is dependent on defining the problem in your own terms, not the suppliers’, and going into initiatives with your eyes fully open to the challenges............


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Jon Collins
Managing Director / CEO
Covers: BPM, Software, Security

Dale Vile
Research Director
Covers: IT Strategy & Investment

Helen Vile
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Martin Atherton
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Tony Lock
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