Home :: About :: Areas of Coverage :: Methodology :: Research Team :: Services :: Library :: Contact Us :: RSS Feed
CRM Promise and Practicality for the Smaller Business
Blending the right approach with the right solutions
First published: January 2009
by Dale Vile
The term Customer Relationship Management (CRM) may have its roots in the „big iron‟ enterprise systems space, but the underlying principles are relevant to businesses of all sizes, and with the right kind of solutions and approach, even the smallest of organisations can benefit...........
DOWNLOAD FULL ARTICLE IN PDF VERSION
To download in Internet Explorer, right click this link and select ’Save Target As...’
To download in Firefox, right click this link and select ’Save Link As...’
Featured Community Research
Storage Technology Evolution and Alignment
A primer on implementing efficient multi-tiered architectures
Thinking Beyond the Clouds
Supply, demand and service-centric IT
BI 2010 – the state of play
Balancing information management with delivery
The Business of Interoperability
What really matters, and why?
Browse full list of free research reports...
Meet the Research Team
Jon Collins
Managing Director / CEO
Covers: BPM, Software, Security
Dale Vile
Research Director
Covers: IT Strategy & Investment
Helen Vile
Operations Director / COO
Manages Research Execution
Andrew Buss
Service Director
Covers: Infrastructure & Access
Tony Lock
Programme Director
Covers: Systems, ITSM, Cloud
Josie Sephton
Principal Analyst
Covers: Telecoms, Mobility, UC
Linsey Berry
Data analyst
Research analytics & publications
Commercial and Sales
Barry Saunders
Business Development Manager
Vendor & Enterprise Sales
home ::
about ::
areas of coverage ::
methodology ::
Research Team ::
services ::
library ::
contact us ::
RSS Feed
terms of use ::
privacy policy
© Freeform Dynamics Limited 2006. All rights reserved. Unauthorised use or copying is not permitted.
site by gravitas design ltd