Published/updated: June 2006
by Dale Vile
Technology advances in some areas and commoditisation in others has led to a general proliferation in the number and type of components that must be supported by IT departments. In addition, components are continually being updated, re-deployed and combined in different ways, often without the involvement or knowledge of the IT function. It is also becoming increasingly more common for new equipment and software to enter the organisation independently of the IT department, through local procurement by business units and the introduction of personal technology by users at an individual level.
Online research study in which information was gathered from 2,630 respondents, predominantly ITC professionals from a mix of industries and company sizes, via a Web based questionnaire.
Organisations maintaining a more complete, accurate and up-to-date knowledge of the hardware and software installed within their business are better able to deliver an effective to service end users.
Maintaining that knowledge is a challenge, however, and often relies on regular auditing. Indeed, the research reveals a direct relationship between the quality of asset records and the frequency with which IT audits are conducted.
Despite these dependencies, many large organisations do not have automated auditing capability in place. These, along with the majority of smaller organisations, are still relying on ad hoc systems or resource intensive paper-based tracking.
ANALYSIS AND CONCLUSIONS
IT asset tracking in many organisations is still viewed as a chore. Very often, it is something that is done to keep accountants and auditors happy from a cost control and/or regulatory perspective. Anecdotal feedback suggests the link between knowledge of installed assets and the ability to deliver a more effective service to users is often not appreciated. This link makes sense, though, when we consider how much more efficient application rollout, preventative maintenance and help desk support can be when technical staff have deployment and configuration information immediately at hand.
What is not surprising, is the observation that keeping asset records up-to-date without frequent and effective auditing is a real challenge. With the highly dynamic nature of IT systems and equipment today, coupled with autonomous activity on the part of business units and individual users, relying on information capture at the point of deployment or change by the IT department is generally inadequate.
Against this background, automated solutions that electronically detect and capture the configuration of components on the network are becoming more important. Such capability is, in fact, a pre-requisite for the optimum delivery of IT services in all but the smallest environments.
This report is free of charge. Click above to download the PDF or view the interactive e-document.
If you experience any problems during this process please contact us at;
firstname.lastname@example.org or call +44 (0)1425 626501 / 620008
By Dale Vile
As technology becomes smarter, more opportunities arise for businesses to exploit intelligent systems to drive efficiency and transformation. But what’s the impact on IT teams as solutions from advanced planning, through marketing automation, to full-blown expert systems continue to gather momentum? ...more
By Dale Vile and Tony Lock
Itís easy to be caught out by a cyber attack or internal mistake that leads to your customersí data or important intellectual property ending up on the black market. Making sure your business is adequately protected and is able to respond effectively to a security incident ...more
By Dale Vile, Tony Lock & Jack Vile
Application programming interfaces (APIs) have been around for decades. In the early days of IT they were primarily used to give programmers convenient access to libraries of prebuilt functions. As systems became more distributed, APIs found their place ...more
By Dale Vile & Jack Vile
The world we live in is increasingly digital. As the smart use of technology leads to markets speeding up and becoming ever more unpredictable, a strong set of established offerings and execution capabilities only gets you so far. Feedback from 1,442 IT ...more
By Dale Vile
Advances in digital technology create significant opportunities to transform both customer engagement and business operations. As the trends in these areas continue, feedback from 1,442 respondents in a recent survey highlight 10 key traits of the highest achievers. ...more
By Dale Vile
IT infrastructures are often coping pretty well with current business requirements, but many IT professionals are aware that new and changing needs will lead to future capability gaps. They also know that more of the same is not the answer ...more
By Dale Vile
In todayís fast-moving, information-intensive business environment, data management is more of a challenge than ever. Relying on manual processes and scripts, or ad hoc piecemeal automation, is not sustainable ...more
By Dale Vile
A perennial problem with storage is how to deal with escalating requirements in a smooth, manageable and non-disruptive manner. By removing many of the traditional limits on system expansion, Ceph based configurations ...more
NEW TEAM MEMBER
A big Freeform Dynamics welcome to Bryan Betts, who has just joined our research team as Principal Analyst. Bryan has 30 years of IT industry experience and will be covering various aspects of IT infrastructure, information management, mobile technology and open source software.
Please see here, for more on Bryan’s background, expertise and interests.