Published/updated: April 2008
by Jon Collins and Dale Vile
A number of new and established approaches to IT are going to have to work in harmony. In this report, which is based on input gathered from 202 IT decision makers and influencers, we consider how some organisations are doing this better than others.
There is indeed such a thing as the ‘progressive’ IT organisation
In this study we found a clear correlation between IT organisations that deliver services at a more strategic level to the business, and how businesses perceive their IT organisations. More importantly perhaps, there was also a correlation with stock market performance. While this cannot be put down to IT alone, it is a positive sign and adds considerable weight to the argument that IT can operate as more than just a cost centre.
Progressive IT organisations reveal a progressive approach to sourcing
We looked at a number of aspects of IT sourcing, from the flavour of the month, Software as a Service (SaaS), to the more traditional outsourcing of software development activities. In both, the study showed how the more progressive IT organisations were more likely to adopt such kinds of capability. While this may appear counter-intuitive initially, it also suggests that when IT organisations act more strategically, they are better able to decide on what should be kept in house, or otherwise.
We can learn from the experiences of more progressive IT organisations
Another thing the study shows us is how progressive IT views deployment and operational challenges (such as those documented here for SaaS). While there is no such thing as an ‘average’ deployment, organisations starting down the path can nonetheless benefit from the experiences of their peers: with SaaS for example, progressive IT organisations see integration challenges as a priority concern.
Architecture and integration become key elements of progressive IT
When we compared progressive attitudes with the propensity to adopt such approaches as service oriented architecture (SOA), once again we found a strong linkage. This suggests more than just a will to adopt new working practices; rather, it is an indicator of how such joined up approaches are a necessary element of a more strategic treatment of IT, which is illustrated further by the propensity to consider the adoption of hybrid models for example, blending elements of SaaS and in house software functionality using both on-site and off-site equipment. Once again, integration is the key – across different sourcing approaches as well as between the distributed systems they furnish.
The goal is for IT to raise its game
While many IT organisations have already adopted a more strategic role, there are many others that are still seen as no more than a cost centre. This is no place for glib statements, but there are a number of practical steps IT organisations can take to deliver a significantly higher level of service to the business.
This report is free of charge. Click above to download the PDF or view the interactive e-document.
If you experience any problems during this process please contact us at;
firstname.lastname@example.org or call +44 (0)1425 626501 / 620008
By Dale Vile and Tony Lock
It’s easy to be caught out by a cyber attack or internal mistake that leads to your customers’ data or important intellectual property ending up on the black market. Making sure your business is adequately protected and is able to respond effectively to a security incident ...more
By Dale Vile Tony Lock & Jack Vile
Application programming interfaces (APIs) have been around for decades. In the early days of IT they were primarily used to give programmers convenient access to libraries of prebuilt functions. As systems became more distributed, APIs found their place ...more
By Dale Vile & Jack Vile
The world we live in is increasingly digital. As the smart use of technology leads to markets speeding up and becoming ever more unpredictable, a strong set of established offerings and execution capabilities only gets you so far. Feedback from 1,442 IT ...more
By Dale Vile
Advances in digital technology create significant opportunities to transform both customer engagement and business operations. As the trends in these areas continue, feedback from 1,442 respondents in a recent survey highlight 10 key traits of the highest achievers. ...more
By Dale Vile
IT infrastructures are often coping pretty well with current business requirements, but many IT professionals are aware that new and changing needs will lead to future capability gaps. They also know that more of the same is not the answer ...more
By Dale Vile
In today’s fast-moving, information-intensive business environment, data management is more of a challenge than ever. Relying on manual processes and scripts, or ad hoc piecemeal automation, is not sustainable ...more
By Dale Vile
A perennial problem with storage is how to deal with escalating requirements in a smooth, manageable and non-disruptive manner. By removing many of the traditional limits on system expansion, Ceph based configurations ...more
By Dale Vile
Not so long ago, many were speculating that ‘Bring Your Own Device’ (BYOD) would define the future of end user computing. Most organisations today, however, see a role for both company and employee owned equipment to meet the wide and varied range of needs ...more