IT-Business Alignment Revisited

Accommodating increased user influence

Published/updated: August 2014

By Dale Vile


Business people often complain that the IT department is not keeping up with their needs. We hear this all the time in our research and consulting activity, and the perceived gap is increasing. This usually isnít because of any actual deterioration in the level of service and capability delivered. More often than not itís down to increasing user expectations.

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