Published/updated: January 2012
By Andrew Buss
Email and office tools are business critical, so decisions cannot be taken lightly
It’s easy to dismiss the importance of email and office productivity tools when you think of them in isolation, but feedback gathered during a recent online survey of 348 IT and business professionals confirms that these facilities are ingrained in most core business processes, and critical to their operation. Major upgrades or migrations therefore cannot be taken lightly, and regardless of the ‘subscribe and go’ rhetoric of providers, this equally applies to any proposed move to SaaS.
Existing office capabilities do the job, and few are interested in a major switch
While everyone likes to gripe about various aspects of the office productivity facilities they use, such as word processing, spreadsheet and presentation tools, the results of our research suggest that most people are on the whole very happy with them – they are familiar, and get the job done pretty well. When looking at changes in this space, there is therefore little need or motivation to revolutionise the nature of this core capability, although extending them to include more advanced communications features such as collaboration, voice and video, is frequently of interest.
Benefits of the SaaS option are broadly acknowledged, but so are the migration challenges
Cost reduction is the most widely perceived benefit of moving to SaaS based delivery of email and office productivity capability, though more rapid access to new functionality and the potential boost to flexibility are also broadly acknowledged. The evidence suggests that SaaS adoption goes hand in hand with operational efficiency within IT, with better performing organisations being significantly more likely to be using hosted email and productivity services. However, it is generally perceived that moving core services such as email from on-premise to SaaS is a significant undertaking that should not be embarked upon without proper evaluation, planning and execution.
Requirements analysis and selection of the appropriate solution mix are key to success
With options ranging from pure on-premise systems at one end to pure web-apps at the other, it is necessary to take a requirements-led approach to solution selection, bearing existing investments and constraints in mind. The research suggests that for the majority interested in SaaS, the preferred architecture is likely to be a hybrid one, e.g. with locally installed desktop office applications running against hosted back-end email and collaboration hubs in the cloud. Pure web-app alternatives are generally seen as being complementary to this.
This report is free of charge. Click above to download the PDF or view the interactive e-document.
If you experience any problems during this process please contact us at;
email@example.com or call +44 (0)1425 626501 / 620008
By Richard Edwards
By Dale Vile
By Bryan Betts and Dale Vile
Yesterdays software delivery processes are not up to dealing with today’s demands, but modernising you approach is not just about implementing Agile, even creating a DevOps culture. You need to focus on some specific, hard-core principles. ...more
By Dale Vile & Jack Vile
Cloud services are increasingly becoming part of the IT delivery mix, but a recent study of 378 senior IT professionals suggests a parallel commitment to ongoing investment in the datacentre. This in turn shines a light on the key role of modern application platforms. ...more
By Tony Lock & Dale Vile
Despite the advent to cloud computing the datacentre remains central to corporate IT. But with demands continuing to escalate, how do you ensure your infrastructure is powered robustly and efficiently? ...more
By Bryan Betts
Many are exploiting cloud computing to drive business advantage, while others are enjoying the flexibility and efficiency of DevOps. But what happens if you use both together in a coordinated manner? The answer is a significant amplification of the benefits of each. ...more