Evolution of desktop service delivery

Aligning client computing and virtualisation technologies with business needs

Published/updated: February 2011

Faced with an increasing range of computer device types and application delivery options, coupled with changing working practices and the growing tendency for staff to make use of their own kit, IT decision makers can find it difficult to define how best to manage and deliver desktop services whilst ensuring the needs of business users are met and risk to the business is minimised. Not all options are equal so it is important to take a ’business first’ approach, which balances user needs with the cost/benefits associated with the technologies involved.

This guide provides a practical decision-making framework to assess the client computing needs of your own organisation. It covers the trade-offs, benefits and costs of different options available today, based on a set of principles which should remain valid even as the range of options continues to evolve.

If you are pro-actively developing a client computing strategy, or you simply feel it is time to review what is available and need help in getting your thoughts straight, then this guide is for you.

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