Published/updated: November 2010
By Andrew Buss
The passive evolution of systems and tools has led to fragmented IT management
For many companies, IT has grown haphazardly, accumulating a patchwork of applications, infrastructure and tools. The end result is that it takes a lot of time, money and resource to manage, and change is difficult to implement. Many IT departments could realise significant improvements and become more aligned to the business by judiciously investing in modern IT management tools and implementing a more structured and integrated approach to IT systems management.
Implementing process is resource intensive with a lot of manual integration
Many IT departments have achieved good alignment with the business and have implemented highly integrated IT systems management. However, this comes at a significant cost in resources, particularly as companies increase in size. The number of IT management staff increases dramatically as processes are tightened, requiring increased collaboration between staff. This leaves the door open for efficiency improvements by increasing the level of automation.
Integrated tools are rated highly as they allow service quality to be managed
In many cases, IT systems management remains disjointed with many problems due to a lack of integration between IT systems and associated management tools. Traditionally, product enhancement has been to continually add new features, but this approach is not the preferred way for IT systems management. Instead, improving the interoperability and openness of tools through increasing the integration and ability to interact effectively is the way to go. Doing so has a big impact on the ability to control the quality of IT service delivery to the business.
Best practice frameworks should be used to the extent they can solve real issues
ITIL® and other best practice frameworks are very broad. For many, investing in full adoption of the framework will be a step too far. Instead, using it as a loose guide and implementing what makes business sense can kick start the implementation of policy and process without becoming a burden on the business.
More controlled IT organisations prefer to focus on a single IT management suite
Until recently, IT systems management ‘suites’ were in fact cobbled-together sets of distinct applications brought together by acquisition. Times have changed and we have seen more tightlyintegrated single suite solutions. Controlled environments tend to use a main suite and augment it with best of breed tools to match their process needs. Such organisations see investment in IT management tools not as a one-off, but rather as an ongoing, rolling investment programme.
This report is free of charge. Click above to download the PDF or view the interactive e-document.
If you experience any problems during this process please contact us at;
firstname.lastname@example.org or call +44 (0)1425 626501 / 620008
By Dale Vile
Creating a more customer centric business environment has historically been hard to achieve. In this paper, we will examine how technology and market trends, together with changes in the regulatory landscape, are elevating the status of customer centricity from ‘aspirational ideal’ to ‘business critical imperative’. ...more
By Dale Vile, Tony Lock, Jack Vile
With the phenomenal rise in the adoption of smartphones, tablets and other desirable devices, many pundits predict that the direction of corporate IT will increasingly be defined by end users. But does this make sense? ...more
By Dale Vile & Tony Lock
If it has been a while since you thought about your DR measures, or a review has been prompted by a risk assessment, compliance audit, actual disaster or some other scare, it’s worth taking some time to understand what can be achieved in light of important changes that have taken place over the past few years. ...more
By Tony Lock
With the advent of digitisation, all public sector environments generate and capture a significant amount of electronic data. Against this background, this paper explores how to manage costs and risks while meeting these changing needs through ‘active archiving’. ...more
By Dale Vile
In some organisations, the tension between IT and business teams has come to a head around the topic of devices & the so called ‘Bring Your Own Device’ phenomenon.It’s time for IT and business managers to get together & start a proper dialogue about how to deal with evolving requirements. ...more
By Dale Vile
By Dale Vile
Organisations of all sizes are trying to understand the security implications of mobile working, device proliferation and BYOD. But with IT vendors offering up a broad range of options, it can be hard to know where to focus your efforts ...more