Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

Latest content (Page 9 of 23)


Behind the Headlines: Accelerating Cloud Adoption

Webcast with Andrew Buss

Presentation/Webcast delivered July 2012

Unilever adopts new technology to drive agile infrastructure delivery

Webcast with Andrew Buss

Presentation/Webcast delivered July 2012

Private Cloud and IT Service Delivery

Exploring the broader organisational issues

Report/Paper published June 2012

The Links between Public and Private Cloud

They’re closer in language than in today’s IT reality

Report/Paper published June 2012

Desktop Virtualization

Aligning options with user and business requirements

eBook published June 2012

Private Cloud in Context

What’s it for and where does it fit?

Report/Paper published May 2012

Energy Aware Planning and Decision Making

Five imperatives for IT leaders

Report/Paper published May 2012

Seven enablers of effective disaster recovery for SMEs

Key facilitators to make effective DR more straightforward

Inside Track published May 2012

Office 365 in the real world

Webcast with Dale Vile

Presentation/Webcast delivered May 2012

Delivering better services with integrated management

Tony Lock, originally published on The Register

Column/Blog Post published April 2012

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