Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

Latest content (Page 4 of 21)


Speeding up ‘Change’

People and processes must accelerate as IT develops more quickly

Column/Blog Post published May 2013

Cloud is more about choice than hosting

It’s important to get your head straight on this

Inside Track published April 2013

To PaaS or not to PaaS – that is the question

A look at the evolving role of Platform as a Service

Inside Track published April 2013

Building the future proof datacentre

Architectural considerations for building a service centric datacentre

Inside Track published January 2013

The next decade of data centre evolution

If you don’t know where you’re going, any road will take you there

Inside Track published January 2013

The data centre in 2020

Dream the impossible dream!

Inside Track published January 2013

A Vision for the Data Centre

Are you a Mover, Dreamer or Traditionalist?

Report/Paper published December 2012

Defragging your Datacentre

Plotting the path to a shared services infrastructure

Inside Track published December 2012

Upping your game with Windows Server 2012

Webcast with Andrew Buss

Presentation/Webcast delivered December 2012

Future-proofing the data centre

Webcast with Dale Vile

Presentation/Webcast delivered November 2012

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