Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

Latest content (Page 4 of 20)


The next decade of data centre evolution

If you donít know where youíre going, any road will take you there

Inside Track published January 2013

The data centre in 2020

Dream the impossible dream!

Inside Track published January 2013

A Vision for the Data Centre

Are you a Mover, Dreamer or Traditionalist?

Report/Paper published December 2012

Defragging your Datacentre

Plotting the path to a shared services infrastructure

Inside Track published December 2012

Upping your game with Windows Server 2012

Webcast with Andrew Buss

Presentation/Webcast delivered December 2012

Future-proofing the data centre

Webcast with Dale Vile

Presentation/Webcast delivered November 2012

IT Service Management and Business Requirements

Has ITSMís time arrived?

Column/Blog Post published November 2012

Bridging the great divide

Infrastructure boundaries blurring at the Intel Developer Forum

Column/Blog Post published November 2012

Private Cloud and Data Centre Evolution

Tony Lock, originally published on DCS UK

Column/Blog Post published September 2012

Translating private cloud into customer requirements

Andrew Buss, originally published on CRN

Column/Blog Post published September 2012

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