Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

Latest content (Page 4 of 22)


Data Virtualisation for DevOps

Delphix highlights an often overlooked part of the puzzle

Column/Blog Post published March 2015

Strategic DevOps Adoption

Where are you on your continuous delivery journey?

Column/Blog Post published March 2015

Eight Best Practices for Cloud Security

Blog post on WANspeak

Column/Blog Post published March 2015

Virgin Media Business and its SMB proposition

Customer empathy and realism from a Telco?

Column/Blog Post published February 2015

Build a DevOps culture

Webcast with Dale Vile

Presentation/Webcast delivered February 2015

Rethinking desktop delivery

Time to break out of the Windows upgrade spiral?

Inside Track published December 2014

So what you gonna do about DevOps?

Channel focus: Turning the ‘next big thing’ into real opportunity

Column/Blog Post published October 2014

Avoiding the runaway code train

A balanced approach to business agility

Column/Blog Post published October 2014

Flexible IT governance

Webcast with Dale Vile

Presentation/Webcast delivered October 2014

The Ideal IT Environment

How does yours compare?

Video Bite published September 2014

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Featured Content

Freeform Announcements

NEW TEAM MEMBER  
 
A big Freeform Dynamics welcome to Richard Edwards, who has just joined us as Service Director and Distinguished Research Analyst. Richard has over 30 years of IT industry experience and has worked as an analyst for 13 of those years. He will help us boost our coverage of the workforce empowerment and productivity space, and will also steer some of our key service innovation activities.  
 
Please see here, for more on Richard’s background, expertise and interests.