Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

Latest content (Page 3 of 20)


Friendly ERP architecture

Tailoring the system

Video Bite published September 2014

Juggling Performance, Availability and Security

Factors driving data centre evolution

Inside Track published February 2014

Software Defined Networking (SDN) continues to move forwards

Channel focus: The next step

Column/Blog Post published October 2013

Clouds and the Data Centre weather forecast

Public, Private, Hybrid – Just what’s going on?

Inside Track published August 2013

The End User Security Jigsaw

Completing the puzzle for your organisation

Report/Paper published August 2013

DCIM and Energy Management

Underappreciated and invisible?

Inside Track published May 2013

Speeding up ‘Change’

People and processes must accelerate as IT develops more quickly

Column/Blog Post published May 2013

Cloud is more about choice than hosting

It’s important to get your head straight on this

Inside Track published April 2013

To PaaS or not to PaaS – that is the question

A look at the evolving role of Platform as a Service

Inside Track published April 2013

Building the future proof datacentre

Architectural considerations for building a service centric datacentre

Inside Track published January 2013

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