Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

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Thin Client Devices Revisited

Technology best forgotten or time for a renaissance?

Inside Track published January 2016

Assembling the DevOps Jigsaw

Do you have all the right pieces in place?

Report/Paper published November 2015

Exploiting the Software Advantage

Lessons from Digital Disrupters

Report/Paper published November 2015

Orchestrating the DevOps Tool Chain

Continuous delivery for the Enterprise

Report/Paper published April 2015

Data Virtualisation for DevOps

Delphix highlights an often overlooked part of the puzzle

Column/Blog Post published March 2015

Strategic DevOps Adoption

Where are you on your continuous delivery journey?

Column/Blog Post published March 2015

Eight Best Practices for Cloud Security

Blog post on WANspeak

Column/Blog Post published March 2015

Virgin Media Business and its SMB proposition

Customer empathy and realism from a Telco?

Column/Blog Post published February 2015

Build a DevOps culture

Webcast with Dale Vile

Presentation/Webcast delivered February 2015

Rethinking desktop delivery

Time to break out of the Windows upgrade spiral?

Inside Track published December 2014

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