Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

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The power management skills gap

Do you have the knowledge to keep energy flowing around your datacentre?

Column/Blog Post published March 2017

The Enterprise Flash Imperative

From expensive luxury to essential enabler

Report/Paper published March 2017

Five years later, the hybrid cloud is real

But what about your data?

Column/Blog Post published February 2017

Getting all-flash storage investment approved

Time for a post-factual approach?

Column/Blog Post published February 2017

Technology as a catalyst for cultural change

Time for a more inspirational approach?

Inside Track published January 2017

Managing Cloud Complexity

The emerging role of converged services

Report/Paper published January 2017

Unleashing the full potential of all-flash arrays

The network is part of the system too

Report/Paper published December 2016

IT Decision-Making in the Digital Age

Are you ready to deal with the moments that matter?

Report/Paper published December 2016

Desktop budget wrangles

Whose device is it anyway?

Column/Blog Post published December 2016

Cloud computing reality check

An objective review of the promise and practicalities

Inside Track published November 2016

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