Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

Latest content (Page 2 of 22)


Unleashing the full potential of all-flash arrays

The network is part of the system too

Report/Paper published December 2016

IT Decision-Making in the Digital Age

Are you ready to deal with the moments that matter?

Report/Paper published December 2016

Desktop budget wrangles

Whose device is it anyway?

Column/Blog Post published December 2016

Cloud computing reality check

An objective review of the promise and practicalities

Inside Track published November 2016

Poor capacity planning is not our fault

Sysadmins explain why things are so crap

Column/Blog Post published November 2016

Will hyper-converged infrastructure kill traditional storage?

Whoa - not so fast!

Inside Track published November 2016

Protecting data in your hyper-converged environment

Keep it safe, keep it simple

Inside Track published November 2016

All-flash storage uncertainty and doubt

Time for suppliers to raise their game?

Inside Track published November 2016

IT Ops as a Digital Business Enabler

More than just keeping the lights on

Report/Paper published November 2016

Digital transformation initiatives hampered by poor ICT skills

Plugging the gap

Column/Blog Post published September 2016

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Featured Content

Freeform Announcements

NEW TEAM MEMBER  
 
A big Freeform Dynamics welcome to Richard Edwards, who has just joined us as Service Director and Distinguished Research Analyst. Richard has over 30 years of IT industry experience and has worked as an analyst for 13 of those years. He will help us boost our coverage of the workforce empowerment and productivity space, and will also steer some of our key service innovation activities.  
 
Please see here, for more on Richardís background, expertise and interests.