Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

Latest content (Page 10 of 23)


Conducting the trio, not orchestrating a symphony

Tony Lock, originally published on The Register

Column/Blog Post published April 2012

IT Infrastructure Management Must Move with the Times

Tony Lock, originally published on CIO

Column/Blog Post published April 2012

Six common impediments to effective IT change management

Dale Vile, originally published on The Register

Column/Blog Post published April 2012

Readers tell us why implementing change is so hard

Andrew Buss, originally published on The Register

Column/Blog Post published April 2012

Managing IT like a (service) pro

Webcast with Tony Lock

Presentation/Webcast delivered April 2012

Stop fighting fires and start managing change

Tony Lock, originally published on The Register

Column/Blog Post published April 2012

Turning virtualisation into advantage

Andrew Buss, originally published on The Register

Column/Blog Post published March 2012

Banging your head against the invisible wall

Dale Vile, originally published on The Register

Column/Blog Post published March 2012

Virtualisation roadblocks: From sprawl to stall

Dale Vile, originally published on CIO

Column/Blog Post published March 2012

IT financing is not a deal saver

Dale Vile, Freeform Comment

Column/Blog Post published March 2012

Pages Back 1 2 3 4 5 6 7 8 9 10 Next

Featured Content