Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

Latest content (Page 10 of 23)


Readers tell us why implementing change is so hard

Andrew Buss, originally published on The Register

Column/Blog Post published April 2012

Managing IT like a (service) pro

Webcast with Tony Lock

Presentation/Webcast delivered April 2012

Stop fighting fires and start managing change

Tony Lock, originally published on The Register

Column/Blog Post published April 2012

Turning virtualisation into advantage

Andrew Buss, originally published on The Register

Column/Blog Post published March 2012

Banging your head against the invisible wall

Dale Vile, originally published on The Register

Column/Blog Post published March 2012

Virtualisation roadblocks: From sprawl to stall

Dale Vile, originally published on CIO

Column/Blog Post published March 2012

IT financing is not a deal saver

Dale Vile, Freeform Comment

Column/Blog Post published March 2012

SaaS based Email and Office Productivity

The role of Web based office productivity tools

Column/Blog Post published February 2012

Beyond device-centric computing: Breaking barriers to enable productivity

Webcast with Martha Bennett

Presentation/Webcast delivered February 2012

Getting to grips with SMB resilience

Andrew Buss, originally published on CRN

Column/Blog Post published January 2012

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