Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

Latest content (Page 1 of 22)


IT Ops doesn’t matter? Really?

Get real; it’s not all about developers and DevOps

Column/Blog Post published March 2017

The trouble with business executives…

IT-business misalignment woes

Column/Blog Post published March 2017

The Green Data Centre – Myth or Reality

What does it take to get investment in data centre infrastructure?

Column/Blog Post published March 2017

The power management skills gap

Do you have the knowledge to keep energy flowing around your datacentre?

Column/Blog Post published March 2017

The Enterprise Flash Imperative

From expensive luxury to essential enabler

Report/Paper published March 2017

Five years later, the hybrid cloud is real

But what about your data?

Column/Blog Post published February 2017

Getting all-flash storage investment approved

Time for a post-factual approach?

Column/Blog Post published February 2017

Technology as a catalyst for cultural change

Time for a more inspirational approach?

Inside Track published January 2017

Managing Cloud Complexity

The emerging role of converged services

Report/Paper published January 2017

Unleashing the full potential of all-flash arrays

The network is part of the system too

Report/Paper published December 2016

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Featured Content

Freeform Announcements

NEW TEAM MEMBER  
 
A big Freeform Dynamics welcome to Richard Edwards, who has just joined us as Service Director and Distinguished Research Analyst. Richard has over 30 years of IT industry experience and has worked as an analyst for 13 of those years. He will help us boost our coverage of the workforce empowerment and productivity space, and will also steer some of our key service innovation activities.  
 
Please see here, for more on Richard’s background, expertise and interests.