Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

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IT Decision-Making in the Digital Age

Are you ready to deal with the moments that matter?

Report/Paper published December 2016

Desktop budget wrangles

Whose device is it anyway?

Column/Blog Post published December 2016

Cloud computing reality check

An objective review of the promise and practicalities

Inside Track published November 2016

Poor capacity planning is not our fault

Sysadmins explain why things are so crap

Column/Blog Post published November 2016

Will hyper-converged infrastructure kill traditional storage?

Whoa - not so fast!

Inside Track published November 2016

Protecting data in your hyper-converged environment

Keep it safe, keep it simple

Inside Track published November 2016

IT Ops as a Digital Business Enabler

More than just keeping the lights on

Report/Paper published November 2016

Managed Services in the Data Centre

Great solutions, but new challenges

Column/Blog Post published September 2016

Everyone’s talking about Dedupe

Where does dedupe and data compression make sense?

Inside Track published August 2016

The Impact of Cloud on IT Teams

An opportunity to raise your game?

Report/Paper published August 2016

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