Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

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Everyone’s talking about Dedupe

Where does dedupe and data compression make sense?

Inside Track published August 2016

The Impact of Cloud on IT Teams

An opportunity to raise your game?

Report/Paper published August 2016

Digital Disrupters do it to Themselves

Transformation has to run deep to be meaningful

Column/Blog Post published July 2016

Capacity planning in an age of agile and on-demand IT

Capabilities are still far from ideal

Inside Track published July 2016

Taking DevOps to the Next Level

It’s all about continuous delivery

Report/Paper published June 2016

If you think DevOps is BS, you may be a victim of bandwagon marketing

Analyst Opinion

Column/Blog Post published February 2016

Thin Client Devices Revisited

Technology best forgotten or time for a renaissance?

Inside Track published January 2016

Assembling the DevOps Jigsaw

Do you have all the right pieces in place?

Report/Paper published November 2015

Exploiting the Software Advantage

Lessons from Digital Disrupters

Report/Paper published November 2015

Orchestrating the DevOps Tool Chain

Continuous delivery for the Enterprise

Report/Paper published April 2015

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