Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

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Routes to AI goodness

Blog post: Write Side Up (Computer Weekly)

Column/Blog Post published February 2018

Microsoftís challenge for 2018: mindshare & market relevance

Blog post: Write Side Up (Computer Weekly)

Column/Blog Post published February 2018

Microsoft presents its quantum computing credentials

Thoughts from the Future Decoded event

Column/Blog Post published November 2017

A cloud for all seasons

Open source PaaS ready for prime time?

Column/Blog Post published November 2017

Socitm 2017 Annual Conference

Public sector IT practitioners snatch a few hours to think, listen and learn

Column/Blog Post published October 2017

The Enterprise Cloud Imperative

Time to shake things up a bit?

Report/Paper published October 2017

The Impact of Automation on IT Operations

Are you ready for the software-defined datacentre?

Report/Paper published October 2017

Donít Let an Outdated Software Strategy Hold You Back

Learn from the Masters

Report/Paper published September 2017

Application Platforms Matter

But how do you take the pain out of designing and building optimised systems?

Report/Paper published August 2017

Datacentre Strategy and Evolution

Putting the power management discussion into a business context

Report/Paper published July 2017

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