Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

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A cloud for all seasons

Open source PaaS ready for prime time?

Column/Blog Post published November 2017

Socitm 2017 Annual Conference

Public sector IT practitioners snatch a few hours to think, listen and learn

Column/Blog Post published October 2017

The Enterprise Cloud Imperative

Time to shake things up a bit?

Report/Paper published October 2017

The Impact of Automation on IT Operations

Are you ready for the software-defined datacentre?

Report/Paper published October 2017

Donít Let an Outdated Software Strategy Hold You Back

Learn from the Masters

Report/Paper published September 2017

Application Platforms Matter

But how do you take the pain out of designing and building optimised systems?

Report/Paper published August 2017

Datacentre Strategy and Evolution

Putting the power management discussion into a business context

Report/Paper published July 2017

DevOps and Cloud Computing

Exploiting the synergy for business advantage

Report/Paper published June 2017

IT Ops doesnít matter? Really?

Get real; itís not all about developers and DevOps

Column/Blog Post published March 2017

The trouble with business executivesÖ

IT-business misalignment woes

Column/Blog Post published March 2017

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