Business and IT Service Management

Business and IT Service Management

Within this area we look at IT governance and operational best practice for service delivery. This includes both process and solution, from portfolio management through systems monitoring and management, to end user support. Resourcing, outsourcing and hosting, including cloud options, are also included here.

Latest content (Page 1 of 18)

DCIM and Energy Management

Underappreciated and invisible?

Inside Track published May 2013

Speeding up ‘Change’

People and processes must accelerate as IT develops more quickly

Column/Blog Post published May 2013

Cloud is more about choice than hosting

It’s important to get your head straight on this

Inside Track published April 2013

To PaaS or not to PaaS – that is the question

A look at the evolving role of Platform as a Service

Inside Track published April 2013

Building the future proof datacentre

Architectural considerations for building a service centric datacentre

Inside Track published January 2013

The data centre in 2020

Dream the impossible dream!

Inside Track published January 2013

The next decade of data centre evolution

If you don’t know where you’re going, any road will take you there

Inside Track published January 2013

Defragging your Datacentre

Plotting the path to a shared services infrastructure

Inside Track published December 2012

A Vision for the Data Centre

Are you a Mover, Dreamer or Traditionalist?

Report/Paper published December 2012

Upping your game with Windows Server 2012

Webcast with Andrew Buss

Presentation/Webcast delivered December 2012

Pages 1 2 3 4 5 6 7 8 9 10 Next ›

SEARCH WITHIN TOPIC

Featured Content

Office 365 in Context

A review of drivers, needs and practicalities

By Dale Vile

Users today are working in a highly connected manner, often across a range of different devices, and real-time collaboration mechanisms are now an integral part of many business environments. ...more

Windows Server 2012

Insights from early deployments of Windows Server 2012

By Tony Lock

Windows Server 2012 is a big bet for Microsoft, and is a major step forward as releases go. It brings together wide-ranging new capability and functional improvements. But how ready is it for mainstream deployment? ...more

Freedom without Anarchy

Empowering your users while keeping control

By Dale Vile

Empowering employees through the delegation of authority and trust can enhance innovation and productivity. But beyond the hot topic of BYOD, what are the real key enablers of employee empowerment from an IT and communications perspective? ...more

A Vision for the Data Centre

Are you a Mover, Dreamer or Traditionalist?

By Dale Vile

The death of on-premise IT as a result of hosted cloud services is greatly exaggerated. The enterprise data centre will therefore remain the pivot point for IT delivery for the foreseeable future. But how will it develop to keep up with rapidly changing demands? ...more

Big Data and Analytics

Dazzling new solutions or irritating new hype?

By Tony Lock

Results of a web survey illustrate the state of business information and analytics today. Just how familiar are organisations with concepts like ‘Big Data’ and are IT professionals ready to believe such solutions are ready for mainstream adoption. ...more

The Big Data Revolution

Big bang or loud noise?

By Tony Lock

Big Data suffers misuse but at its heart is really about getting more value from information held. How well are organisations doing information analytics and will Big Data make a huge difference? ...more

Effective B2B Integration

Challenges, practicalities and keys to success

By Dale Vile

The way in which organisations communicate and transact across supply and demand chains has a big impact on business performance, but what are the keys to success when it comes to B2B integration? ...more

Private Cloud in Context

What’s it for and where does it fit?

By Dale Vile

To make sense of private cloud, you need unravel it from the broader cloud computing discussion. Those that have done this say that private and public cloud have little to do with each other. But they do see private cloud strategic enabler of the next generation data centre. ...more

Browse all content

Freeform Announcements

Managing expanding business
Join our own Tony Lock for a webcast on critical Linux workloads.
May 22, 2013 @ 9am GMT / 10am BST / 11am CEST
More details and sign up here

Browse Content

Reports
and Papers

Column and
Blog Posts

Inside
Tracks

eBooks

Presentations
and Webcasts

Video
Bites

Analyst Blogs